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What a good answer looks like

Seven Questions to Ask Before You Pay

Send these seven to support before buying. The answers matter less than whether you get answers at all — response time before a sale is the fastest the relationship will ever be, and a provider that deflects a direct question now will deflect a harder one later.

Figures verified against each provider's own pricing page.

Support is the only part of an IPTV provider you can test for free without a trial, and almost nobody does it. One message, seven questions, before any money moves.

For each one below there is a good answer and a revealing one. The revealing ones are more useful.

The steps

  1. 01

    What rights do you hold for the channels you carry?

    Good answer: a direct statement about licensing, however brief. Revealing answer: a paragraph of marketing copy about quality and uptime that never addresses the question.

  2. 02

    What does a second simultaneous connection cost?

    Good answer: a number, immediately, matching the published grid. Revealing answer: a request to start an order to find out, which means the price varies by who is asking.

  3. 03

    Is the trial free, and does it need a card?

    Good answer: yes and no, in that order. Revealing answer: card details requested up front, which makes it a subscription rather than a trial.

  4. 04

    What happens if the service stops working mid-term?

    Good answer: a refund policy, a credit policy, or an honest 'we do not offer refunds'. Revealing answer: an assurance that it will not happen.

  5. 05

    Which app do you issue credentials for?

    Good answer: a specific player and credential format — Xtream Codes, M3U — answered instantly. Revealing answer: hesitation, which usually means reselling somebody else's panel.

  6. 06

    How long have you been operating?

    Good answer: a year, ideally one that matches a domain registration you can check. Revealing answer: 'many years' with no number attached.

  7. 07

    Do you carry [the specific channel you actually want]?

    Good answer: yes or no. Revealing answer: a channel-count claim in place of an answer about the one channel you asked about.

How to read the reply

Time it. Under an hour before a sale is normal for a serious operation; a day is a signal about staffing, and no reply at all has answered every question at once.

Then read for specificity. Numbers, product names and dates indicate somebody who knows the system. Adjectives — premium, reliable, best-in-class — in place of answers indicate a sales script.

Ask the same questions of two providers

The comparison is far more informative than either answer alone, and it costs one extra message. Two providers in this directory publish identical pricing; the difference between them turned out to be whether one states its trial is card-free.

Details like that never appear on a comparison table. They appear in a reply.

The current ranking, for reference

#ProviderScoreWhere the points came from12-monthPer stream
01FreeGoTV logo FreeGoTV9.0/10$8.33/mo$7.50/stream
02BexyTV logo BexyTV8.2/10$8.33/mo$15/stream
03ViewTVY logo ViewTVY7.5/10$8.33/mo$10/stream
04EarthWebTV logo EarthWebTV7.3/10$9.17/mo$8/stream
05TereaTV logo TereaTV7.1/10$10/mo$10/stream
06VinomTV logo VinomTV6.6/10$10/mo$10/stream
07VocoTV logo VocoTV8.2/10$8.33/mo$6.67/stream
08KroozTV logo KroozTV8.2/10$8.33/mo$6.67/stream
Effective cost per month 25 Cost per simultaneous stream 20 Risk cover 15 Trial quality 15 Operating history 15 Install friction 10

Each score is computed from the figures in the directory. The list order is our editorial ranking, so it does not always follow the score column. Verified 14 August 2026.

Questions

What should I ask an IPTV provider before buying?

Licensing, the cost of a second connection, whether the trial needs a card, what happens if the service fails, which app they issue credentials for, how long they have operated, and whether they carry the specific channel you want.

How fast should support reply before a sale?

Under an hour is normal for a serious operation. Whatever you get before paying is the fastest you will ever get afterwards.

What if they will not answer the licensing question?

That is itself an answer. You are not expecting a legal document — only whether a direct question receives a direct reply.

Is it worth asking two providers the same questions?

Yes, and it costs one extra message. The comparison is more informative than either reply on its own.

The bottom line

One message, seven questions, before any money moves. The reply tells you more about the next twelve months than any ranking can.